Shipping

We ship worldwide

We ship throughout the world, or for our customers near our store in South East- London, we offer a Click & Collect Service.

We despatch in-stock items within 1-3 working days* (sooner whenever possible) to UK postcodes.

Depending on the size and value of your order, we will either send your parcel using Royal Mail's 1st Class service or our national courier services

* Please note this may take longer in busy periods - please look out for e-mails from us. Whilst we cannot be held responsible for any delays to your order once the goods have left our premises, we will help you to trace your parcel wherever possible.

Any telephone or web orders, whether placed on a weekend, or during a holiday period, will not be processed until the next working day.

Delivery information

Whilst we use either Royal Mail 1st Class service or a 24-hour courier service, please always allow 2 working days for delivery to your address after DESPATCH. Courier parcels despatched on Friday will not be delivered until the following Monday. Unfortunately we have no control over how long your parcel will take to arrive once it has left us.

If you think your parcel is taking too long to arrive, please allow 5 working days for First Class Royal Mail and two working days for national courier services before contacting us.

We aim to send out a replacement if your parcel has not arrived within seven days, but expect you to have gone through the usual checking procedures first: checking with neighbours, the local sorting office, your local post office, etc.

Postage and Packaging costs

Small Parcel

1kg £4.45

2kg £6.60

Medium Parcel

1kg £6.80

2kg £10.05

5kg £16.95

10kg £23.00

EUROPE & INTERNATIONAL

We dIspatch in-stock items within 1-5 working days (sooner when possible*).

Depending on the size and value of your order, we will either send your parcel using Royal Mail's Airmail service or our international courier services.

European addresses – If you think your parcel is taking too long to arrive, please allow 7 working days before contacting us. We will send out a replacement if your parcel has not arrived within 14 working days (depending on the country) after despatch but expect you to have gone through the usual checking procedures first: checking with neighbours, your local sorting office, your local post office, track and trace system/s, etc.

Rest of the World/International addresses - If you think your parcel is taking too long to arrive, please allow 14 working days before contacting us. We will send out a replacement if your parcel has not arrived within 21-28 working days (depending on the country) after despatch but expect you to have gone through the usual checking procedures first: checking with neighbours, your local sorting office, your local post office, track and trace system/s, etc.

For International Couriers - please contact us to obtain your tracking number. If your parcel has not arrived within 14 days, please contact us in the first instance to enable us to assist with tracing your parcel. We can then send out a replacement if necessary.

Note: Christal Cosmetics cannot be held responsible for any Import or Customs Duties or Taxes charged by your country.

Postage and Packaging costs - Europe and Rest of the World

P&P costs are calculated based upon your shipping zone and the weight of your order.

AUSTRIA, BELGIUM, CZECH REPUBLIC, DENMARK, FRANCE, GERMANY, IRELAND, LUXEMBOURG, NETHERLANDS & SLOVENIA, HUNGARY, POLAND, SLOVAKIA, ITALY, LATVIA, LITHUANIA, PORTUGAL, SPAIN, SWEDEN, SWITZERLAND

Standard Delivery: £15/20kg

REST OF EUROPE

Standard Delivery: £25/20kg*

REST OF THE WORLD

Calculated at Checkout